Question 1

Do I need to provide supplies or equipment for my scheduled cleaning service?

Accepted Answer

No, you do not need to worry about cleaning supplies and equipment. Our cleaners will have all professional-grade products and supplies needed to complete the jobs correctly.

Question 2

What method of payment is accepted, and what are your payment terms?

Accepted Answer

We accept all major credit cards and e-transfers, but payment terms vary depending on the
service. For additional information on our payment terms, you can contact our customer service
team at 435-534-6992, and we will gladly answer any questions or concerns you may have.
Typically, our system will automatically generate a hold on funds paid via credit card the day
before your booked services. This is merely a hold and no funds have been removed from your
account. When using a debit card it will look like the money has been removed from your
account. We assure you it has not. Your bank is holding it separately for you until the charge is
processed after your services have been completed.

Question 3

Do I need to be at home for the cleaning?

Accepted Answer

It’s completely up to you. As long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though, so we ask to please give them enough space to get their work done.

We do recommend to be present for a final walk-through at least for the first appointment and
any subsequent appointments, if preferred. This helps make sure the work is done to your satisfaction while our cleaner(s) are still onsite. We strive to exceed your expectations and want to make certain you are pleased with our work!

Question 4

How do I prepare for my cleaning appointment?

Accepted Answer

One of the best things you can do is make sure there is as little clutter as possible. The cleaners
will need to have access to surfaces to clean and if they are covered up by too much clutter they
may be inaccessible. Make sure the floors are clear of items and debris. Communicate with your
cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean.
Children, pets and other adults in the way can really hinder a job from being done in the best way
possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the
area with the cleaner and to mitigate accidents from happening it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!

Question 5

Are your cleaners vetted and insured?

Accepted Answer

Absolutely. Our cleaners are vetted thouroughly and go through a screening process that includes
a police/criminal background check, drug screens, reference checks, and in-person interviews.
We also require significant experience in residential house cleaning to work with us. Our
cleaners also are covered by general liability insurance.

Question 6

Are you pet friendly?

Accepted Answer

We are proud to be a pet-friendly company! If your pet is unattended when we are entering your
home please have them put away or let us know if they are prone to escape or need to be put in a
room while bringing in and taking out equipment.
If your pet is aggressive in any way, we recommend that you leave him or her outside or in a
gated area to ensure the safety of our professional housecleaners. If you don’t plan on being
home when we arrive, please let us know how to appropriately handle cleaning around your pet.

Question 7

What is your cancellation/rescheduling policy?

Accepted Answer

We require 1 full business day notice if you need to cancel or change any upcoming
appointments. When you provide 1 or more full business days notice, there is no cancellation fee.
If you provide less than 1 full business day notice, you will be charged a $50 cancellation fee. If
you cancel your appointment the day of, or we cannot gain access into your home, you will be
charged 100% of your appointment cost.
If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best
to reschedule your cleaning that same week. Please do not have us clean if your family is home
with the flu. Remember you are home because you are contagious! Thank you!

Question 8

How many cleaners can I expect?

Accepted Answer

We send 1 or 2 cleaners, depending on availability and your needs.
If you’re on a recurring schedule, we’ll do our best to match you with the same person going
forward. Deep Cleanings or larger homes may be scheduled with enough employees to make
sure we can do the best job possible in a timely manner.

Question 9

What do you not clean?/ What do cleaners not do?

Accepted Answer

Our professional housecleaning services are designed to keep your home comfortable and clean.
We customize services to accommodate your preferences so you never have to worry about
paying for a service you don’t need or want.
Clean inside of fireplace
Clean toys
Pick up clutter
Do Laundry
Wash dishes
Clean carpets
Mold: Some amount of pink/orange mildew, or even darker mold, is common in some homes.
Don't worry- the cleaners can clean small amounts of mold. Large amounts of mold in shower
areas, on walls, etc. can affect air quality and pose a health safety issue. The cleaners aren't able
to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.
Weight: We have a 30 lb. weight limit for safety reasons. Moving smaller items like dining table
chairs, small ottomans, etc. to clean under is perfectly ok. If you would like any heavier furniture
or appliances cleaned under, you're welcome to move it and the cleaners will be happy to clean
under it upon request.
Extensive grease or fire damage
Bodily Fluids
Pet messes
Bug infestations
Heights: There is a limit to a 2 foot or shorter step stool. Safety is of the utmost importance to us.
Please keep in mind that in most cases, the tops of standard kitchen cupboards is approximately
the maximum limit of height. Some lighting fixtures may also be out of reach.
There are a few things we don't clean:

- Mold: Small amounts of pink/orange mildew or mold can be handled, but extensive mold, especially in shower areas or on walls, is a health concern we can't address.  
- Heights: Our safety guidelines limit us to using a 2-foot step stool, which typically reaches the tops of standard kitchen cupboards. Some lighting fixtures may be out of reach.  
- Weight: We have a 30 lb. limit for moving items. Cleaners will move small furniture like dining chairs or ottomans but cannot move heavy furniture or appliances. You can move these items beforehand if cleaning under them is desired.  
- Extensive grease or fire damage  
- Bodily fluids  
- Pet messes  
- Bug infestations

Cleaning the inside of fireplaces, doing laundry, picking up clutter, cleaning toys, washing dishes, and cleaning carpets are not within our scope either. If you have any specific needs or questions about our services, feel free to reach out. We're here to ensure your cleaning experience is seamless and satisfactory.

Top-Rated Cleaning Services in Utah

Our Cleaning Services

Basic House Cleaning

Deep House Cleaning

Move-In/Move-Out Cleaning

Recurring Maid Services

Airbnb Cleaning

Commercial Cleaning

Where Clean Meets Calm.

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